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Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Feel free to explore the sections, and if you can't find the answer you're looking for or if your question isn't covered, please visit our contact page and leave your details. We'll reach out to help you with your inquiries.

1. What is parametric design?

Parametric design is an integration of engineering and architectural principles, infused with artistic sensibility. This combination yields furniture that excels not only in functionality but also in its distinct and captivating aesthetic appeal. Visit our "About" page to know more.

 

2. If I can't find an answer to my question, how can I reach customer service?

You can e-mail our customer care service with your enquiry at: hello@metricwood.com or click on the button below to fill up the contact form.

 



3. What makes our company stand out from others in Malaysia when it comes to manufacturing and installation capabilities?

We collaborate with a team of skilled carpenters, engineers, and expert designers. They utilize cutting-edge machinery and advanced technologies to craft and assemble our parametric furniture. Notably, we're proud to be the first gallery in Malaysia to showcase a complete collection of parametric wood furniture.

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FAQs - General

FAQs - Customers

1. What is Metric Wood, and what products do you offer to consumers?

Metric Wood is a parametric design furniture company that offers a wide range of products in parametric design. The name "Metric Wood" is derived from the word parametric - hence Metric, and also our basis of our products which is wood. Explore our product offerings made with various wood types and a range of color options on our "Collection" page. For more about our company, visit our "About" page.

 

2. How can I purchase Metric Wood furniture for my home?

To purchase our furniture, visit our "Collection" page to browse our designs. When you're ready to make a purchase, click the WhatsApp button or leave your contact details on our "Contact" page. Our sales team will promptly assist you.

3. Do you offer customization options for consumers?

Absolutely! In addition to our diverse designs, we offer customization options for colors, materials, and dimensions. To discuss customization, reach out to us through the WhatsApp button or leave your contact details on our "Contact" page.

4. What makes Metric Wood furniture stand out in the market?

We stand out by collaborating with skilled carpenters, engineers, and expert designers who use advanced machinery and technologies to create our parametric furniture. Metric Wood is proud to be the first gallery in Malaysia to showcase a comprehensive collection of parametric wood furniture.

5. Can I visit a showroom or gallery to see the furniture in person before purchasing?

Yes, you're welcome to visit our gallery and experience our parametric furniture firsthand. To schedule a visit, please make an appointment by contacting our gallery staff at +6017-3456404 or use the contact methods provided in the contact page.

6. How long does it take to receive my furniture after placing an order?

The delivery time may vary depending on the product and customization. Our sales team will provide you with an estimated delivery timeframe when you place your order.

7. Is Metric Wood furniture suitable for various interior styles?

Absolutely! Our versatile designs can complement various interior styles. Your creativity is the only limit. Explore our gallery for setup ideas or contact us for personalized assistance.

8. What's the best way to contact Metric Wood for inquiries or assistance with orders?

Start a chat with our sales team by clicking the WhatsApp button or visit our "Contact" page for multiple contact options.

 

9. Do you offer warranty or after-sales support for your products?

Find detailed information about our terms & conditions and warranty in the respective sections by clicking the buttons below.

10. How do I stay updated with the latest designs and promotions from Metric Wood?

Stay connected with us on our social media pages, and keep visiting our website for exciting news and events. Follow or subscribe to our social media channels using the links below for updates.

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FAQs - Businesses & Dealers

1.Who is Metric Wood, and what do you offer?

Metric Wood is a leading parametric design furniture company offering a diverse range of parametric design products. Explore our extensive product collection, featuring various wood types and an array of color options, on our "Collection" page. To learn more about our company, visit our "About" page.

 


 

2. How can I become a Metric Wood dealer?

We welcome collaborations from a wide range of industries, including interior design, furniture retail, and commercial companies such as property development firms and furniture concept retailers. Join us as a dealer by visiting our "Be A Dealer" page and filling in your details. We'll get in touch to explore partnership opportunities.

3. What are the benefits of becoming a Metric Wood dealer?

As a Metric Wood dealer, you gain access to a host of advantages, including special pricing, marketing support, and exclusive products available for dealer sales. Leave your details in the Be A Dealer page and we can connect and have a chat in to straighten out details.

4. Can I customize Metric Wood furniture for my customers?

Absolutely! In addition to our diverse designs, we offer customization options for colors, materials, and dimensions to meet your specific customer needs.

5. What type of support can I expect as a Metric Wood dealer?

Beyond our dealership program with special pricing, we provide training and marketing opportunities to our dealers. We share our resources to enhance your marketing skills and help you succeed in your career.

6. How can I contact Metric Wood for general inquiries or to explore your products?

If you're interested in becoming a dealer, submit your interest through our "Be A Dealer" page, or simply click the WhatsApp button to chat with our staff. We'll schedule an appointment for you to explore our offerings in person. Additionally, you can visit our website to learn more about our company and products at www.metricwood.com.

7. Is Metric Wood furniture suitable for both residential and commercial spaces?

Absolutely! Our versatile designs can enhance a variety of spaces. Your imagination is the only limit. Explore our gallery for setup ideas or reach out for personalized assistance.

8. What makes Metric Wood's parametric wood furniture unique?

We distinguish ourselves through collaboration with skilled carpenters, engineers, and expert designers who utilize advanced machinery and technologies to create our exceptional parametric furniture. Metric Wood takes pride in being the first gallery in Malaysia to showcase a comprehensive collection of parametric wood furniture. In addition to our diverse designs, we offer customization options for colors, materials, and dimensions.

9. Do you have a physical showroom or gallery for viewing the furniture?

Yes, our showroom is located in Putra Heights. Contact us through WhatsApp to schedule an appointment and explore our captivating designs, immersing yourself in the world of parametric wood. Access our location via Waze or Google Maps by searching "Metric Wood Gallery."

10. What is the typical response time for inquiries and orders?

Response times may vary depending on inquiry volume. Typically, you can expect a response within 2-3 business days.

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