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Terms & Conditions

1. Deposit:

a. A non-refundable deposit of 50% of the total price is required for jobs above a certain threshold before any development work proceeds.

b. An invoice will be issued upon receiving the 50% deposit.

2. Payment and Refund Policy:

a. All payments made are NOT refundable or transferable to other jobs if the customer cancels the job.

 

3. Project Completion:

a. The job will take 14 working days to complete once the artwork has been confirmed. However, the actual time may vary depending on the complexity of the job.

4. Final Payment:

a. The balance MUST be paid two days before the date of installation, delivery, or self-collection.

b. If the item has been completed for more than 5 days and the customer delays the installation date, you reserve the right to collect the balance payment first.

c. A payment voucher will be issued upon receiving full payment.

5. Quotation Validity:

a. All quotations are valid for 14 days only, indicating that the pricing may change after this period.

6. Exchange and Warranty:

a. Transfer of Ownership: Upon signing the delivery order, the buyer/customer accepts the transfer of ownership of the products in the condition as delivered, with no further dispute. The products are not exchangeable for new goods. Refer to the disclaimer policy for more details.

b. Warranty: Any defects in color, wood chips, surfaces, or other non-natural conditions of the wood should be reported to the Company within the first 14 days following delivery. This period is covered by our warranty policy, and the Company will take appropriate actions to rectify the issue, as outlined in the warranty terms.

c. Service and Restoration: The Company provides complimentary service and restoration work, such as polishing, sanding, and minor maintenance, on the buyer/customer's premises during the first 6 months following the delivery date. The availability of appointment slots for such service work is subject to the Company's scheduling and resource availability.

7. Disclaimer Policy:

a. The information and disclaimers provided on our website and in our documentation, including but not limited to color variations, design differences, and the natural characteristics of wood, should be read and understood by the buyer/customer. Any disputes or concerns related to these aspects will be addressed in accordance with our stated policies.

 

8. General Terms:

a. Metric Wood reserves the right to update or modify these terms and conditions at any time. Such updates will be effective upon posting on our website.

b. The buyer/customer acknowledges and accepts these terms and conditions by placing an order with Metric Wood. These terms and conditions form the basis of the agreement between the buyer/customer and the Company.

Please read these terms and conditions carefully. If you have any questions or require further clarification on any of the points mentioned above, please contact our customer service team before proceeding with your order.

By placing an order with Metric Wood, you acknowledge that you have read, understood, and accepted these terms and conditions. Your satisfaction is important to us, and we are committed to delivering high-quality wood furniture and services in accordance with these policies.

Metric Wood

www.metricwood.com

[Last Updated October 2023]

Limited Warranty

Limited Warranty for Parametric Furniture

 

Coverage:
This limited warranty is provided for parametric furniture, henceforth referred to as "the product," and is applicable to the following aspects:

1. Color: This warranty ensures the preservation of the product's original color under conditions of indoor usage and proper care.
2. Internal Parts: This warranty is inclusive of internal components, specifically rods, screws, and analogous hardware components, for any defects arising from manufacturing or workmanship.

Warranty Duration:
 

The warranty period extends for a span of 5 years, commencing from the date of delivery, encompassing the product.

Inclusions:
This warranty offers coverage for the following:

  • Preservation of color, under customary indoor use and provided care.

  • Any manufacturing defects apparent in the internal parts, including but not limited to rods, screws, and akin hardware components.

 

Exclusions:
This warranty does not encompass the following:

  • Any damage attributed to misuse, abuse, negligence, or any form of alteration.

  • Damage resulting from accidents, spills, or staining.

  • Damage stemming from normal wear and tear.

  • Modifications or unauthorized alterations to the product.

  • Damages caused by improper assembly or installation.

 

Claims Procedure:
In the event that a covered defect is suspected within the product, the warranty holder is expected to promptly notify our customer service department within the 5-year warranty term. Documentation substantiating the purchase, as well as a comprehensive description of the issue, is to be provided. Subsequent to an evaluation of the claim, if found valid, the responsible entity will proceed with the repair or replacement of the affected components at its sole discretion.

Costs:
In situations where warranty claims are presented post-expiration of the warranty period or where the issue in question falls outside the purview of this warranty, the execution of repair or replacement may entail additional charges. All such associated costs will be disclosed to the warranty holder prior to undertaking any remedial actions.

Obligations of the Warranty Holder:
Adherence to the maintenance guidelines and instructions as specified within the product documentation is the responsibility of the warranty holder to ensure the enduring quality of the parametric furniture. Regular inspections, coupled with the timely notification of any suspected defects, are incumbent upon the warranty holder to facilitate the best possible support under this warranty.

This warranty statement is formulated to delineate the terms and conditions pertaining to the warranty for parametric furniture. For precise and detailed provisions, the warranty holder is encouraged to reference the warranty documentation provided at the time of purchase.

Metric Wood

www.metricwood.com

[Last Updated October 2023]

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